CoachPitch Privacy Policy

CoachPitch respects your privacy. This Privacy Policy explains how CoachPitch handles information in connection with the CoachPitch mobile and wearable applications and the CoachPitch website.

1. Information handled by CoachPitch

CoachPitch does not require an account and does not collect your email address, phone contacts, photos, precise location, health information, or advertising identifiers through the app. CoachPitch does not sell personal information or use it for targeted advertising.

Pitch configurations, game history, settings, and any pitcher name or number you choose to enter are stored locally on your device. Your device platform and backup settings may cause locally stored information to be included in a device backup controlled by Apple or Google.

2. Cloud Sessions

Cloud Sessions are optional. When you create or join a Cloud Session, CoachPitch processes a six-digit session ID, random session and device identifiers, authentication credentials, event identifiers, timestamps, pitch or quick-signal details, and relevant game state such as count, inning, outs, and pitch location. If a pitcher name or number has been entered, it may be included in the signal sent through the Cloud Session.

The service keeps only the newest accepted signal for activation catch-up. Older signals are replaced rather than stored as a cloud pitch history. Watches send technical requests to register with, join, and receive signals from a session; they do not send gameplay responses back to the phone.

3. Subscriptions and purchases

CoachPitch Cloud subscriptions are purchased through Apple or Google. The app sends store, product, and signed purchase information to the CoachPitch service so subscription status can be verified with the applicable store. CoachPitch does not receive or store your payment-card number. Apple and Google process purchases under their own terms and privacy policies.

4. Technical and operational information

CoachPitch and its infrastructure provider may process limited technical information needed to operate and protect the service, including IP address, request time, request path, response status, session ID, signal category, and error or connection information. This information is used for routing, rate limiting, security, reliability, troubleshooting, and abuse prevention.

If you contact CoachPitch by email, CoachPitch receives your email address and the information you include in your message so it can respond to your request.

5. How information is used

CoachPitch uses information only to provide Bluetooth and Cloud Session functionality, deliver signals to participating watches, verify subscription access, maintain service security and reliability, respond to support requests, and comply with legal obligations.

6. Service providers

CoachPitch uses Cloudflare to host and protect the Cloud Session service. Subscription purchases and validation are provided by Apple for Apple platforms and Google for Android and Wear OS. These providers may process information on CoachPitch's behalf or as independent service providers under their own privacy policies.

7. Analytics and tracking

CoachPitch does not use third-party advertising SDKs, does not display third-party ads, and does not track users across other companies' apps or websites for advertising. Infrastructure providers may generate operational logs as described above.

8. Data retention

A Cloud Session ends when the phone ends it or after one hour without an accepted pitch or quick signal. When a session ends or expires, CoachPitch deletes the latest signal, watch credentials, and event identifiers. Minimal session metadata and a hashed owner credential are retained for up to 24 additional hours to prevent immediate session-ID reuse and allow authenticated status checks, then deleted.

Locally stored app information remains on your device until you remove it through the app, clear the app's data, or uninstall the app, subject to device backups. Operational and security logs are retained only as long as reasonably necessary for service operation, security, troubleshooting, and legal compliance, according to CoachPitch's and its providers' retention settings.

Support correspondence is retained only as long as reasonably necessary to respond, maintain appropriate business records, and comply with legal obligations.

9. Children's privacy

CoachPitch is intended to be configured and managed by coaches, parents, or other responsible adults, not for children to submit personal information independently. Because a Cloud Session signal may include an optional pitcher name or number, adults should use an alias, initials, or jersey number instead of a child's full name. If you believe a child provided personal information through CoachPitch without appropriate permission, contact CoachPitch to request assistance.

10. Security

CoachPitch uses reasonable administrative and technical safeguards, including encrypted network connections and hashed or securely generated credentials. No method of transmission or electronic storage is completely secure, so absolute security cannot be guaranteed. Keep Cloud Session IDs private and share them only with intended participants.

11. Your choices

You can use direct Bluetooth delivery without creating a Cloud Session, avoid entering a pitcher name, end a Cloud Session at any time, and manage or cancel a subscription through Apple or Google. You may contact CoachPitch to ask privacy questions or request access to or deletion of information that CoachPitch can reasonably identify. Because CoachPitch does not require accounts and uses random identifiers, it may not be possible to associate service records with a particular person.

12. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Material changes will be posted on this page with an updated effective date.

13. Contact

If you have questions about this Privacy Policy, you can contact CoachPitch at: hello@coachpitch.app